SMS Compliance Guide

Important Notice for B2B Platform

EstateGPT is a B2B SaaS platform that provides SMS capabilities to property inspection companies. Our platform REQUIRES all business customers to obtain explicit SMS consent from their end customers and comply with all messaging regulations including TCPA.

For Inspection Companies

As an inspection company using EstateGPT's SMS features, you are required to follow these compliance requirements:

Mandatory Requirements

  • Obtain explicit written consent before sending any SMS messages
  • Use EstateGPT's built-in consent management system
  • Keep consent checkboxes unchecked by default
  • Honor all opt-out requests within 24 hours
  • Maintain consent records for at least 4 years

Prohibited Practices

  • Never send messages without explicit consent
  • Never pre-check consent boxes
  • Never use purchased phone number lists
  • Never send messages outside 8 AM - 9 PM recipient's time

SMS Consent Flow

Step 1: Booking Form Integration

When clients book inspections, your booking form must include:

Note: Checkbox must be unchecked by default

Step 2: Consent Verification

EstateGPT automatically:

  • Records consent timestamp and method
  • Stores the exact consent language used
  • Links consent to specific phone numbers
  • Prevents messages to non-consenting users

Step 3: Message Delivery

Only after verified consent, messages can be sent for:

  • Appointment confirmations and reminders
  • Inspection report availability
  • Critical inspection updates
  • Service-related communications

Sample Messages

Appointment Confirmation:

"Your home inspection with [Company] is confirmed for [Date] at [Time]. Address: [Property]. Reply STOP to unsubscribe. Msg & data rates may apply."

Report Ready:

"Your inspection report for [Address] is ready. View it at: [Link]. Questions? Call [Phone]. Reply STOP to unsubscribe."

Opt-Out Confirmation:

"You have been unsubscribed from [Company] SMS messages via EstateGPT. No further messages will be sent."

For End Users (Property Owners)

Your SMS Rights

When you provide your phone number to an inspection company using EstateGPT:

  • • You control whether to receive SMS messages (opt-in required)
  • • You can opt-out anytime by replying STOP
  • • Your number is never sold or shared with third parties
  • • Messages are only for your inspection services

To Stop Messages:

Reply STOP to any message

For Help:

Reply HELP to any message

Report Issues:

Email: sms-compliance@estategpt.io

Data Requests:

Email: privacy@estategpt.io

Compliance Documentation

Platform Controls & Safeguards

EstateGPT enforces compliance through:

  • Automated Consent Management:System prevents messages without verified consent
  • Opt-Out Processing:Automatic handling of STOP requests
  • Compliance Monitoring:Regular audits of messaging practices
  • Account Suspension:Immediate action for policy violations

Legal & Regulatory Compliance

TCPA Compliance

The Telephone Consumer Protection Act (TCPA) requires:

  • Prior express written consent for automated messages
  • Clear disclosure of message frequency and charges
  • Easy opt-out mechanism
  • Maintenance of consent records

CTIA Guidelines

We follow CTIA Messaging Principles including:

  • Proper consent and choice
  • Message content standards
  • Privacy and data protection
  • Complaint handling procedures

Carrier Requirements

Mobile carriers require:

  • Registration of messaging campaigns
  • Compliance with content guidelines
  • Proper sender identification
  • Respect for quiet hours (8 AM - 9 PM)

Penalties for Non-Compliance

Warning: Serious Consequences

Failure to comply with SMS regulations can result in:

  • • TCPA fines up to $1,500 per message
  • • Class action lawsuits
  • • Carrier blocking and blacklisting
  • • Loss of SMS capabilities on EstateGPT
  • • Account termination
  • • Damage to business reputation

Best Practices

DO:

  • ✓ Get explicit consent first
  • ✓ Keep messages relevant and timely
  • ✓ Include your business name
  • ✓ Provide clear value to recipients
  • ✓ Respect opt-out requests immediately
  • ✓ Maintain detailed records

DON'T:

  • ✗ Send without consent
  • ✗ Message late at night
  • ✗ Use misleading content
  • ✗ Share or sell phone numbers
  • ✗ Ignore opt-out requests
  • ✗ Send marketing without permission

Related Resources

Terms of Service

Review Section 10: SMS Messaging Requirements

Privacy Policy

Review Section 5: SMS Data Processing and Privacy

TCPA Rules (FCC) ↗

Official FCC TCPA documentation

CTIA Messaging Principles ↗

Industry best practices and guidelines

Contact & Support

For Inspection Companies:

SMS Compliance Support:
sms-support@estategpt.io

General Support:
support@estategpt.io

For End Users:

SMS Complaints:
sms-compliance@estategpt.io

Privacy Requests:
privacy@estategpt.io

Last updated: August 21, 2025

This guide is for informational purposes. Always consult with legal counsel for specific compliance requirements.